Privacy Policy

Smart Contact AI LLC (“Smart Contact AI,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website or use our software, applications, communication tools, and related services (collectively, the “Service”).

This Privacy Policy applies to information we collect directly from visitors, prospective customers, customers, and other users. It also describes how we process contact and lead information submitted to the Service by our business customers.

By accessing or using the Service, you acknowledge the practices described in this Privacy Policy. Where required by law, we will obtain your consent before collecting or using personal information.

The information we collect depends on how you interact with us and how the Service is configured.

Information you provide may include:

• Name;
• Email address;
• Telephone number;
• Mailing or business address;
• Company name;
• Job title;
• Account credentials;
• Demo requests;
• Appointment information;
• Communications with us;
• Customer-support requests;
• Billing and transaction information;
• Marketing preferences; and
• Other information you voluntarily provide.

Information collected automatically may include:

• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Approximate location derived from an IP address;
• Referring and exit pages;
• Pages viewed;
• Date and time of access;
• Links clicked;
• Service features used;
• Cookie and similar technology identifiers; and
• Diagnostic, performance, and security information.

Customer and contact data processed through the Service may include:

• Names and contact information;
• Telephone numbers and email addresses;
• Contact lists;
• Lead-source information;
• Communication history;
• Message content;
• Call recordings;
• Call transcripts;
• AI-generated summaries;
• Call disposition and qualification information;
• Appointment information;
• Live-transfer records;
• Consent and opt-out records; and
• Other information submitted by or on behalf of a customer.

Payment information:

Payments may be processed by third-party payment processors. We may receive limited transaction information, such as payment status, billing contact details, card type, and the last four digits of a payment card. We generally do not directly store complete payment-card numbers.

We may collect information:

• Directly from you;
• Through website forms;
• When you request a demonstration;
• When you create or manage an account;
• When you communicate with us;
• When you opt in to calls or text messages;
• Through cookies and similar technologies;
• Through integrations authorized by our customers;
• From business customers that use the Service;
• From service providers; and
• From publicly available sources, where permitted by law.

When a business customer submits contact or lead information, that customer is responsible for ensuring it has the necessary rights, notices, and consents to provide the information to Smart Contact AI and authorize its processing.

We may use personal information to:

Provide and operate the Service:

• Create and manage accounts;
• Provide requested demonstrations;
• Deliver Service features;
• Process transactions;
• Provide customer support;
• Schedule appointments;
• Facilitate calls, messages, and live transfers;
• Authenticate users; and
• Maintain Service availability.

Communicate with you:

• Respond to inquiries;
• Send account and service notices;
• Confirm appointments;
• Provide support;
• Send text messages or place calls when authorized; and
• Send marketing communications where permitted.

Maintain and improve the Service:

• Analyze usage and performance;
• Troubleshoot errors;
• Develop and improve features;
• Monitor quality;
• Conduct internal research and analytics;
• Personalize user experiences; and
• Evaluate the effectiveness of communications.

Protect the Service and comply with legal obligations:

• Detect and prevent fraud;
• Protect against misuse and security threats;
• Enforce our Terms and Conditions;
• Maintain consent and opt-out records;
• Respond to legal process;
• Protect our rights and the rights of others; and
• Comply with applicable legal, regulatory, carrier, and contractual obligations.

The Service may use artificial intelligence to support conversations, qualify leads, generate transcripts or summaries, classify interactions, schedule appointments, or recommend actions.

AI-generated content may be inaccurate or incomplete and should be reviewed before being used to make significant decisions.

Unless otherwise agreed in writing, we do not use customer contact lists, message content, call recordings, SMS consent records, or other Customer Data to train generalized artificial intelligence models for use by unrelated third parties.

We may use aggregated or de-identified information to analyze, secure, maintain, and improve the Service, provided the information does not reasonably identify an individual.

Third-party AI providers may process information as service providers when needed to deliver Service features. Their access is limited to the purposes for which they provide services to us, subject to applicable agreements and safeguards.

When you affirmatively opt in through a website form or another documented consent process, Smart Contact AI may contact you by telephone or text message at the number you provide.

Communications may concern:

• Your inquiry;
• A requested demonstration;
• Appointment scheduling and reminders;
• Customer support;
• Account or Service activity;
• Products and services; and
• Promotional or marketing information, when authorized.

Calls or messages may be delivered using automated technology, artificial intelligence, an automatic telephone dialing system, or an artificial or prerecorded voice where permitted by law and disclosed at the time of consent.

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may receive one final message confirming your opt-out. For assistance, reply HELP, email info@smartcontactai.com, or call 844-620-7224.

Consent to receive marketing or promotional calls or text messages is not a condition of purchasing any property, goods, or services.

Your consent applies only to the business, program, communication methods, and purposes disclosed when you opt in. Where appropriate, we maintain records showing when, where, and how consent was provided.

Withdrawing consent to marketing communications does not prevent us from sending non-marketing messages that are necessary to provide requested services or administer your account, where legally permitted.

We do not sell or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to vendors and service providers that help us operate the Service and deliver communications, including telecommunications carriers, messaging platforms, hosting providers, and technology vendors. Such information is provided only as reasonably necessary for those providers to perform services for us or on behalf of our customers.

SMS opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes. This restriction does not prevent us from sharing information with vendors that support the operation of our messaging program or from making a disclosure required by law.

Where permitted by law, we may use your contact information to send product updates, educational materials, company news, offers, or other marketing communications.

You may opt out of marketing emails by:

• Clicking the unsubscribe link in an email;
• Emailing info@smartcontactai.com; or
• Contacting us at 844-620-7224.

You may opt out of marketing text messages by replying STOP.

After you opt out, we may retain limited information on a suppression list so that we can honor your request. You may continue to receive transactional, account-related, or service-related communications where permitted.

We may disclose personal information in the following circumstances:

Service providers:

We may disclose information to vendors that provide:

• Cloud hosting and storage;
• Telecommunications and messaging;
• Artificial intelligence processing;
• Payment processing;
• Customer support;
• Security and fraud prevention;
• Analytics;
• Email delivery;
• Software integrations; and
• Other operational services.

These providers may process information only for appropriate service-related purposes and subject to applicable contractual obligations.

Business customers:

If you communicate with a business using the Smart Contact AI platform, information concerning your interaction may be disclosed to that business. This can include contact information, message content, call information, transcripts, summaries, appointments, consent status, and transfer results.

Smart Contact AI’s business customers are responsible for their own privacy practices. You should review the privacy notice of the business with which you are communicating.

Legal and safety purposes:

We may disclose information:

• To comply with applicable law or legal process;
• To respond to lawful government requests;
• To investigate fraud, security incidents, or violations;
• To enforce our agreements;
• To protect our rights, users, or the public; or
• To establish, exercise, or defend legal claims.

Business transactions:

Information may be disclosed in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.

With your direction or consent:

We may disclose information when you direct us to do so or provide appropriate consent.

We do not sell personal information in exchange for money.

We do not sell or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly and may include certain advertising or analytics technologies. Where required, we provide legally required notices or controls concerning those activities.

The Service may record, monitor, transcribe, summarize, or analyze telephone calls and other communications where enabled by us or a business customer.

Depending on the circumstances and applicable law, notice or consent may be provided at the beginning of a call, through a website form, through contractual terms, or by another appropriate method.

Recordings and transcripts may be used to:

• Provide the Service;
• Document interactions;
• Qualify leads;
• Schedule appointments;
• Facilitate live transfers;
• Monitor quality;
• Train authorized personnel;
• Resolve disputes;
• Maintain security; and
• Comply with legal obligations.

Business customers using recording or transcription features are responsible for providing legally required notices and obtaining legally required consent.

We may use cookies, pixels, local storage, software development kits, and similar technologies to:

• Operate website features;
• Remember preferences;
• Maintain sessions;
• Analyze website traffic;
• Measure campaign performance;
• Prevent fraud;
• Improve the Service; and
• Deliver or measure advertising where permitted.

Cookies may include:

• Essential cookies: Necessary for security and basic functionality;
• Performance cookies: Used to understand website and Service performance;
• Functional cookies: Used to remember settings and preferences; and
• Advertising cookies: Used to measure or deliver relevant advertising where permitted.

You may control cookies through your browser settings and, where available, our cookie-preference tools. Disabling cookies may affect Service functionality.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These measures may include:

• Encryption in transit and, where appropriate, at rest;
• Access controls;
• Authentication requirements;
• Logging and monitoring;
• Security testing;
• Employee and contractor confidentiality requirements;
• Vendor assessment; and
• Incident-response procedures.

No security system is completely secure. We cannot guarantee that information will never be accessed, disclosed, altered, or destroyed without authorization.

You are responsible for protecting your account credentials and promptly notifying us of suspected unauthorized activity.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide the Service;
• Maintain accounts;
• Complete transactions;
• Honor communication preferences;
• Maintain consent and opt-out records;
• Comply with legal and contractual obligations;
• Prevent fraud and abuse;
• Resolve disputes; and
• Enforce agreements.

Retention periods depend on the type of information, the nature of our relationship, customer instructions, legal requirements, and operational needs.

We may retain limited information after an account is closed when necessary to comply with legal obligations, establish or defend legal claims, prevent fraud, collect amounts owed, or honor suppression and opt-out requests.

When information is no longer required, we may delete, anonymize, or aggregate it.

Depending on where you reside and subject to applicable exceptions, you may have the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Obtain a portable copy of certain information;
• Opt out of certain data processing;
• Withdraw consent where processing is based on consent;
• Opt out of marketing communications;
• Appeal the denial of a privacy request where required; and
• Not receive discriminatory treatment for exercising privacy rights.

To submit a request, contact info@smartcontactai.com with “Privacy Request” in the subject line or call 844-620-7224.

We may need to verify your identity before completing a request. We may deny or limit a request where permitted by law, including when we cannot verify identity or must retain information for legal purposes.

If we process information solely on behalf of a business customer, we may direct your request to that customer.

California residents may have additional rights under applicable California privacy laws. Subject to applicability and legal exceptions, these rights may include:

• The right to know the categories and specific pieces of personal information collected;
• The right to know the sources and purposes of collection;
• The right to know the categories of third parties receiving information;
• The right to request deletion;
• The right to request correction;
• The right to opt out of the sale or sharing of personal information;
• The right to limit certain uses of sensitive personal information, where applicable; and
• The right to non-discrimination.

We do not sell personal information in exchange for money. We do not sell or share mobile phone numbers, SMS opt-in data, or SMS consent information for third-party marketing or promotional purposes.

California residents may submit requests using the contact information in Section 23.

Residents of certain U.S. states may have additional privacy rights under state law. Depending on the law and its applicability, these rights may include access, correction, deletion, portability, and the ability to opt out of targeted advertising, certain profiling, or the sale of personal information.

Requests may be submitted using the contact information below. If applicable law provides an appeal right, you may appeal our decision by responding to our decision or emailing us with “Privacy Appeal” in the subject line.

The Service is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that we collected personal information directly from a child under 13 without legally required consent, we will take reasonable steps to delete it.

If you believe a child has provided information to us, contact info@smartcontactai.com.

Our business customers may not use the Service to target children or submit children’s personal information without appropriate legal authorization.

Information may be processed in the United States and other countries where we or our service providers operate.

These locations may have data-protection laws different from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers.

The Service may link to or integrate with third-party websites, applications, and platforms. We do not control and are not responsible for their privacy practices.

You should review the privacy policies and terms of third-party services before providing information or authorizing an integration.

Business customers that use Smart Contact AI to communicate with leads or customers are responsible for:

• Providing their own legally required privacy notices;
• Obtaining required consent;
• Maintaining consent records;
• Processing privacy requests applicable to their businesses;
• Honoring opt-out and do-not-call requests;
• Ensuring contact data was lawfully collected;
• Configuring the Service appropriately; and
• Complying with applicable privacy, messaging, telemarketing, and recording laws.

When we process personal information on behalf of a business customer, that customer may determine the purposes and means of processing. Questions about that business’s practices should be directed to that business.

We may update this Privacy Policy periodically.

If we make material changes, we may provide notice by:

• Posting the updated Privacy Policy on our website;
• Sending an email to a registered address; or
• Providing notice through the Service.

The “Last Updated” date indicates when this Privacy Policy was most recently revised.

Questions, concerns, and privacy requests may be directed to:

For privacy-related requests, include “Privacy Request” in the email subject line.